SMART TECHNOLOGY
FULLY INTEGRATED SOLUTIONS
SMART CORE
Proprietary integrated software
processors and servers, with redundancy
platform of advanced technology and cyber protection.
SMART MARKETPLACE
Virtual structure of PARTICIPANTdata organized by segment
CLIENT friendly, non-evasive dog only environment
CLIENTs customize their experience to match expectations and individual need.
Innovations like SMARTiFY serves as a personal assistant that provides information and feedback.
Once on-board, owners lives take on a new revelation of confidence and trust.
SMART AGENT – Always present
Gate keeper of operational processes
Responsible for Quality Control
Manages SME/CLIENT Communications
Manages SME load and operations.
CLIENT portal expert
Manages dispatch IT WO-SIS tickets.
SMART CARE AGENT – Coverage primary hours
SMART ASSIST program manager
Manages CLIENT/PARTICIPANT iinteraction.
Manages SMART MEMORIAL “touch”.
Critical Care Manager
SMART CUSTOMER SERVICE- Always present
First line phone
Assist CLIENT activations.
CLIENT Follow-up
Manages CLIENT web training sessions.
Backup to AGENTs
SME’s Subject Matter Experts – Log in-availability.
Answers CLIENT questions